About us 

Last updated: [APRIL 2025]

At XANATO S.A.S., we respect and protect the privacy of our patients and users. This policy explains how we collect, use, share, and safeguard your personal data, including medical information and images, as part of our medical tourism facilitation service in Colombia.

By submitting your personal information through any of our forms, you acknowledge and accept the terms of this policy.

1. Information We Collect

The data we collect includes:

• Identification details: full name, date of birth, nationality, identification or passport number.

• Contact information: phone number, email address, mailing address.

• Medical information: health history, previous treatments, medical exams, current conditions.

• Personal images: facial or body photos voluntarily submitted for medical assessment.

• Logistical preferences: travel dates, accommodation, transportation, travel companions.

2. Purpose of Data Processing

Your personal information is used exclusively for:

• Preliminary evaluations by healthcare professionals to assess your case.

• Preparation of medical, aesthetic, or logistical quotations.

• Coordination of medical and travel services related to your trip to Colombia.

• Ongoing support and follow-up throughout the process.

We do not use your data for advertising purposes or commercial resale.

3. Information Sharing

Your information may be shared, under strict confidentiality, with:

• Authorized medical professionals and institutions for evaluation.

• Logistics providers (hotels, transportation), when applicable.

• Legal authorities, when required by law.

4. Accuracy and Good Faith

You declare that:

✅ The information provided is true, up-to-date, and complete, and has been shared in good faith.
✅ You understand that any omission or inaccuracy may affect the quality of the assessment or pose medical risks.
✅ You agree not to use the quotations, recommendations, or materials provided by Xanato for any purpose other than your personal consultation process.

It is strictly prohibited to distribute, copy, or share the information provided by Xanato with other agencies, clinics, or operators in the industry without prior written authorization, as such information is confidential and intended for your exclusive use.

5. Data Security and Risk Notice

We implement technical and administrative measures to protect your information. However:

🔐 No system is 100% secure against unauthorized access, cyberattacks, or security breaches.
💻 By submitting your information, you accept these inherent digital risks and release Xanato from liability for any harm resulting from a cyberattack beyond our reasonable control.

6. Your Rights

You have the right to:

• Access your personal data.

• Request corrections or updates.

• Withdraw your consent to data processing.

• Request the deletion of your data, where legally permissible.

To exercise any of these rights, please contact us at: [xanatogroup@gmail.com]

7. Changes to this Policy

We reserve the right to update this policy at any time. The most current version will always be available on our website. Continued use of our services implies acceptance of any modifications.

8. Acceptance

By checking the acceptance box and submitting your information through our forms, you declare that:

✔ You have read and understood this Privacy Policy.
✔ You authorize Xanato to process your data for the purposes described.
✔ You acknowledge the limitations of our responsibility regarding digital security risks.
✔ You confirm that the information submitted is accurate and shared in good faith.
✔ You agree not to share or misuse the information and quotations received from Xanato with unauthorized third parties.